In many cases The Deck Store processes and ships orders same or next day. You will receive shipping information promptly via email as soon as your package has shipped. Tracking information is also available in your Account if you are a registered customer or can be obtained on our Order Status page if you did not create an account at checkout.
Due to the effects of COVID-19 on manufacturing and the supply chain we can not guarantee any delivery times. We will do our best to ensure orders are delivered as soon as possible, but expect additional time for delivery on most products ordered online.
Shipping building products purchased online can be very complicated and challenging. The Deck Store works with a large variety of shipping services to get you the products you ordered. In some cases, such as with oversized items such as decking or railing panels, special arrangements may need to be made to ensure you successfully receive your order. If you have any questions about how your product will arrive, please visit our General Shipping Information page.
Packaging and lead times can vary drastically on building products purchased online. The effort it takes to get a replacement lightbulb vs 1500sq ft of decking to our customers is substantially different. We make every effort to get each order placed on our store out the door as efficiently as possible. Please visit our Expected Shipping Times page to learn more about typical lead times for common types of products we offer.